Privacy policy

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (including order updates and abandoned checkout reminders), marketing offers, and transactional messages such as review requests.

Your opt-in data and consent for text messaging will not be shared with third parties, except with trusted messaging service providers strictly for the purpose of operating and delivering our SMS communications.

Our website uses cookies and similar technologies to track items added to your cart, including abandoned checkouts. This information helps us send relevant reminders and improve your shopping experience.

1. Introduction

This Privacy Policy describes how Royal Simplicity Coffee Trading LLC (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our website, use our services, or make a purchase from us (collectively, the “Services”).

By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please do not use our Services.

2. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last Updated” date where applicable.

3. How We Collect and Use Your Personal Information

We collect personal information from various sources depending on how you interact with us. This information is used to:

Provide and improve our services
Process orders and payments
Communicate with you
Comply with legal obligations
Protect our business and customers

4. Personal Information We Collect

Information You Provide Directly

Name, address, phone number, and email
Billing and shipping details
Order and payment confirmation details
Account login credentials (if applicable)
Customer support inquiries and communications

Providing certain information may be necessary to access specific features of our Services.

Automatically Collected Information (Usage Data)

We may collect data such as:

Device and browser information
IP address and network data
Website activity and interaction behavior

This data is collected through cookies and similar tracking technologies.

Information from Third Parties

We may receive information from:

Payment processors (for secure payment handling)
Delivery and logistics partners
Service providers supporting our operations (e.g., analytics, customer support)

5. How We Use Your Information

We use your personal information to:

Provide Services: Process orders, arrange delivery, manage accounts, and handle returns or exchanges
Marketing & Communication: Send promotions, updates, and offers via email or SMS (with your consent)
Security & Fraud Prevention: Detect and prevent unauthorized or illegal activity
Customer Support & Improvement: Respond to inquiries and improve our services

6. Cookies and Tracking Technologies

We use cookies to:

Remember your preferences and cart activity
Improve website functionality and performance
Analyze user behavior for better service delivery

You can manage or disable cookies through your browser settings, though this may affect certain website features.

7. Sharing of Personal Information

We may share your information with:

Service providers (e.g., payment processing, delivery, IT support)
Marketing and communication partners (for campaigns you have consented to)
Legal authorities if required by law

We do not sell your personal information to third parties.

8. Data Security and Retention

We take reasonable measures to protect your personal information. However, no system is completely secure.

We retain your information only as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes and enforce agreements

9. Your Rights

Depending on applicable laws, you may have the right to:

Access your personal data
Request correction or deletion
Withdraw consent for marketing communications
Request restriction of data processing

You can exercise these rights by contacting us directly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their policies separately.

11. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

12. International Data Transfers

Your information may be processed or stored outside your country of residence. We take appropriate measures to ensure your data remains protected in accordance with applicable laws.

13. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy, you may contact us at:

Email: info@royalsimplicity.com
Phone: +971 4 254 5882